Firstly, could you give a little insight to what you do?

I am a subcontractor who installs lifts. From start to finish. My job is to give the client the highest quality lift in the time allocated with a smooth and effortless installation for all involved.

How did you get to where you are today - what was your journey?

Having completed my university degree, I went onto my first office job in a Human Resources department for The Big Issue. My boyfriend was working in the lift industry and we needed more money to help with the care of his mother who had Alzheimer’s. He took on motor room guarding jobs, drawing and fitting them. When we both finished our day jobs, I would meet him on site and help. I knew nothing (and I mean nothing!). I would get spanners and screwdrivers mixed up (don’t ask). I didn’t have a clue what any tool was called, let alone how to use them. I was the epitome of ‘Super Green’.

Slowly I got better. I’ve always had a strong work ethic and I’m someone who has always shown a willingness to learn. Realising we worked well together, I quit my job, set up a business as a sole trader, got a CSCS card and went to work with him on site. From then on it has been an incredible journey. I had never thought about becoming a lift engineer, I was quite happy being the help. But fast forward a few years, I was chatting with a lift tester who told me I should do my NVQ3. I was dubious, but he said, “What’s the worst that could happen?” I knew he was right, and that my determination and patience would help me, as I knew it wouldn’t be easy. I was scared, but those who know me will confirm I don’t give up easily. The tester recommended me to my NVQ assessor (whom I cannot speak highly enough of), who supported me from the get-go. Albeit he was extremely thorough and would go through every single word I wrote…! All for my own good.

During my NVQ there were countless times when I questioned myself, when I thought I would never pass. But the fitter I was being taught by, I would later learn, was the best engineer I have ever met. He was teaching me things no book ever could. Not just how to install the lift, but also how to think, feel and breathe like an engineer! Although we would bicker (once or twice) and I would test his patience (a mere handful of times) I can honestly say that I wouldn’t be the engineer I am today without him.

In April 2025 I completed the Level 3 NVQ Diploma in Installation and Commissioning Traction Lifts. It was an incredibly proud day.